All items purchased in our online shop can be exchanged or returned within 14 days of delivery.
Items for exchange/return should be sent by post to the following address:
Rua Santa Cruz, 63
4750-542 Lijó Barcelos
Exchange/return postage costs will be borne by the customer.
Once the returned order has been received and the conditions for exchange/return have been confirmed, Fransmood will refund the amount of the returned item, using the same payment method as when you made your purchase. The refund is made within a maximum of 14 working days, depending on the banks involved. If the order was paid for by Multibanco reference, you must send us your IBAN so that we can proceed with the refund.
If the returned items do not fulfil the exchange/return requirements, Fransmood reserves the right not to accept the exchange/return and to refuse to refund them.
Exchanges
In the event of an exchange, you may only choose a different size or colour from the original order.
